Privacy policy
How Bin Caddie Property Services collects, uses and looks after your personal information.
What we collect
When you book, send an enquiry or contact us, we collect your name, mobile number, email address, the property address, your bins (types, sizes and how many), when you would like us to start, any notes you add (for example gate codes or where the bins are kept) and any photos you upload of rubbish to be removed.
When we service a property we take time and location stamped proof of service photos of the bins.
Like most websites, we collect general information about how the site is used (pages visited, device and browser type) through Google Tag Manager and Google Analytics, and our own visit statistics (pages viewed, buttons clicked, how far you scroll, rough location from your internet connection and device type), kept with a random visitor number in our own database. This does not identify you by name and we do not store your IP address.
Why we collect it
To give you a price, confirm and schedule your service, contact you about it, access the property, send proof of service photos, invoice you and keep records our business needs.
We only use your information for these purposes or for something closely related that you would reasonably expect. We do not sell your information.
Who we share it with
We use trusted service providers to run the website and our business: Vercel (website hosting), Supabase (secure database, hosted in Sydney), our email provider (to send you confirmations), Google (address search, analytics and business email), Cloudflare (spam protection) and Xero (invoicing). They only receive what they need to do their job.
If your property is managed by an agency, body corporate or plan manager, we may share service details and proof of service photos with them as part of the service.
We will only share your information otherwise if the law requires it.
Keeping it safe
Your information is stored on secure, access-controlled systems. Only our team can see booking details, and every login uses two-step verification. We keep records for as long as we need them for the service and for tax and business records, then delete them.
Your choices
You can ask to see or correct the information we hold about you, or ask us to delete it, at any time by contacting us. We will respond within 30 days.
If you have a concern about how we have handled your information, please contact us first so we can fix it. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact us
Bin Caddie Property Services, Caloundra to Noosa, Sunshine Coast QLD. Email admin@bincaddie.com.au or call 0418 475 510.
Last updated November 2026.